Privacy Policy

1. Introduction

Welcome to Smasly, operated by Smass Global, Accra, Ghana. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-sharing platform and services.

By using Smasly, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

• Registration: Name, phone number, email address, Ghana Card number.
• Profile: Profile picture, emergency contact details, home and work addresses.
• Driver documents: Driver’s licence, vehicle registration, insurance documents, vehicle details.
• Medical (optional): Allergies, medical conditions, or accessibility needs you choose to disclose.

2.2 Trip Information

• Pickup and drop-off locations.
• Trip dates and times.
• Payment information and transaction history.
• Real-time location data during active trips.

2.3 Technical Information

• Device type, operating system, and unique device identifiers.
• Log data: IP address, access times, pages viewed.
• Mobile network information.
• App usage analytics.

3. How We Use Your Information

• To provide, maintain, and improve our services.
• To facilitate ride bookings and matching between passengers and drivers.
• To process payments and manage transactions.
• To verify driver credentials and ensure safety.
• To communicate with you about trips, updates, and customer support.
• To send safety alerts, including SOS functionality and RideCheck notifications.
• To comply with legal obligations and enforce our terms.
• To analyse usage patterns and improve user experience.
• To prevent fraud and ensure platform security.

4. Information Sharing and Disclosure

4.1 Between Users

• We share basic profile information between matched passengers and drivers to facilitate rides.
• Drivers receive passenger names, phone numbers, and pickup/drop-off locations for booked trips.
• Passengers receive driver names, phone numbers, vehicle details, and ratings.
• Medical information you disclose may be shared with your assigned driver for safety purposes.

4.2 Service Providers

We may share information with third-party providers who assist us in:

• Payment processing (mobile money, card payments).
• Cloud storage and hosting.
• Analytics and performance monitoring.
• Customer support.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes, court orders, or government requests.
• Enforcement of our Terms of Service.
• Protection of rights, property, or safety of users or others.
• Emergency situations, including SOS alerts.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Security measures include:

• Encryption of sensitive data in transit and at rest.
• Secure authentication and authorisation processes.
• Regular security assessments and updates.
• Limited access to personal information on a need-to-know basis.

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we commit to notifying affected users of any material breach.

6. Your Rights and Choices

Under Ghana’s Data Protection Act, 2012 (Act 843) you have the right to:

• Access: Request a copy of your personal information.
• Correction: Update or correct inaccurate information in your profile.
• Deletion: Request deletion of your account and personal information.
• Objection: Object to processing for certain purposes.
• Data Portability: Request your data in a structured format.
• Withdraw Consent: Withdraw consent for optional data processing at any time.

To exercise these rights, contact us at support@smasly.com.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymise your personal information, except where we are required to retain it for legal or regulatory purposes.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy and updating the effective date. Continued use of the platform after changes constitutes acceptance.