Support
How can we help?
Write to us and we will help. Please include the phone number on your account and, for a ride, the date.
Emergency
If you are in danger, call 112 (police 191, fire 192, ambulance 193), or use the SOS button on your trip screen. Do not wait for an email reply.
Contact us
- Email: support@smasly.com
- Phone: +233 54 951 4616 or +233 54 791 0720
- Address: Amrahia, Accra, Ghana
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Delete your account and data
You can delete your account at any time:
- In the app: open the Profile tab and choose Delete account.
- Or email support@smasly.com from the phone number on your account and ask us to delete it.
We cannot delete an account while money is held in its wallets or owed. Send unused wallet money back to your card first. After deletion we remove or anonymise your details, except records we must keep by law, such as payments. See the Privacy Policy.
Common questions
- My sign-in code did not arrive. Check the number, make sure you have signal, wait two minutes and ask for a new code.
- I was charged and my top-up is missing. Send us the time and amount. Money taken by mistake is returned.
- I want my wallet money back. In the app: Wallet, then “Send back to my card”. It returns to the card or number it came from, usually within 3 to 5 working days.
- A fee looks wrong. Report it under the ride within 48 hours and we will review it.
- I have a safety concern about a driver or rider. Report it under the ride, or email us. Safety reports come first.
- I want to change my phone number. For your safety, contact us and we will help once we have confirmed it is you.